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Author	Thread Statistics \| Show CCP posts - 28 post(s)

CCP Paradox 11	Posted - 2011.11.30 15:22:00 - [1] - Quote Researching into this. I am trying to figure out what is going on here, but am requesting backup. Please, keep posting information. What you were doing at the time, what you had for breakfast. Seriously, anything small about your computer setup, let's see if we can find something that all of you have in common. Will be monitoring this closely. (Oh and you don't have to go into detail on the breakfast. If you don't want to.) CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 13	Posted - 2011.11.30 15:23:00 - [2] - Quote Also, another thing. Can you guys try resetting the cache files? In the Escape menu -> Reset Settings -> Clear all cache files If it still persists, just keep posting here so I can continue to debug it. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 13	Posted - 2011.11.30 15:24:00 - [3] - Quote So far I see two specs for Windows XP. Anyone has a different OS? CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 14	Posted - 2011.11.30 15:37:00 - [4] - Quote Thanks Vyktor. At least I have something of a hunch to go on, will check out the XP computers in our test lab. Will also try the full-screen alt tab, as I usually have them in windows as I run a few together. Let's see what happens... CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 14	Posted - 2011.11.30 15:40:00 - [5] - Quote Thanks for that Demolishar, all good information. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 15	Posted - 2011.11.30 16:04:00 - [6] - Quote Thanks! All that information is good. Could you supply me with your Catalyst version and Driver version? And have you got the latest version? (While we're at it) CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 15	Posted - 2011.11.30 17:18:00 - [7] - Quote Verified something is funky happening on Windows XP + Two or more clients. Writing up reports about it now. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.01 10:07:00 - [8] - Quote I am not sure about the Windows 7 users. I have forwarded some information and a report to the guys who will see if they can debug it further. I would encourage anyone with the problem to create a bug report on http://bugs.eveonline.com Or alternatively log into Singularity and create a bug report in game. Don't forget to attach things like DxDiag, Screenshots and the LogServer file. Will report back if we can find out more information. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.01 12:29:00 - [9] - Quote Thanks, I love Boobies. (Your name -_-) At least I am still hopeful it sounds more like a WinXP issue. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.01 19:10:00 - [10] - Quote Nope. Looking at a potential fix right now, that's in testing. Many people still have reasons for using XP such as licenses or hardware. But Windows 7 is not like Vista, it's good :) Will let you know how the 'fix' works out. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox



CCP Paradox 16	Posted - 2011.12.02 10:09:00 - [11] - Quote Sassums wrote: And for future reference, is this the place to report these issues and see if we can get a fix? I submitted a ticket and after going back and fourth with the GM, the best thing we came up with was deleting my cache. Don't get me wrong, the GM was very helpful and was willing to work with me with the various DXDiags and such, but it ended up without a fix. Seems like posting here to get your attention is quicker? QA and teams will review the player submitted bug reports and read the forums to monitor feedback. It's usually quicker than a petition with the GM's, and by using the forums or a bug report first you will help the GM load :) CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.02 10:58:00 - [12] - Quote The potential fix will be on our test server Duality later today. If you feel compelled enough to give it a test, please do! (If you don't have it or have Singularity, you can use the files from TQ so you don't have to download a big patch) Check out the wiki, http://wiki.eveonline.com/en/wiki/Duality CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.02 13:20:00 - [13] - Quote Here's the latests from the QA frontlines: Had the fix in the test lab last night and this morning, so far I cannot repro whatsoever on Windows XP. Alt-tabbing seems to be totally fine, with one or more clients. No UI disappearing or weird corruption on the windows. It was also part of a fix against some alt-tab crashes we were seeing reported on TQ, so if you sometimes crashed when alt-tabbing we hope we have resolved that too. Again, the fix is on the Duality test server. If you can take part in tonight's mass test please do. Or just load up the client and try out alt-tabbing. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.02 17:48:00 - [14] - Quote If you can hit F12 while in Duality when the issue is present, and can hopefully see the bug reporting tool; then please submit it. It will give us relevant logserver files and information on what is happening to you. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 16	Posted - 2011.12.02 18:28:00 - [15] - Quote Typical! :) Can you send a normal bug report please, via http://bugs.eveonline.com See this https://forums.eveonline.com/default.aspx?g=posts&t=6354&find=unread to find out how to send us a logserver file etc. I used a WinXP SP3 machine, with an AMD Athlon 4200 2.2Ghz and AMD 5750 to test. (With latest CCC), If you can please supply as much information as possible I will keep passing it to the right guys to try and diagnose what is going on. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 17	Posted - 2011.12.05 13:00:00 - [16] - Quote I have continued to look into this, but cannot reproduce since our fix went into Duality and now Singularity. The fix will be rolling out tomorrow. If you experience the same issues as before, please update this thread after the patch. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 17	Posted - 2011.12.06 16:11:00 - [17] - Quote I am still on this, and have been the last few days. Yes, we can still get it, but at a decreased rate from before. I can only seem to force it during a dock/undock. And that's after a manic alt-tabbing. Our main problem, is that our logs ahem show nothing of use. We're currently connecting some debugging tools to find out exactly what happens in detail. Just from my experience of this, when I change from Fullscreen to windowed when I have the problem, the UI gets redrawn and appears fine. Or if I have it in windowed, I go fullscreen, or resize the client window. So if you get affected, I would advise you try those first. Really sorry, I have no clue why it is only affecting the WinXP base, but we are desperately working on a fix. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 22	Posted - 2011.12.07 13:19:00 - [18] - Quote Just to keep giving you guys updates in the interest of transparency: So we're still investigating, still nothing detailed but our first attempts at logging specific suspect areas failed. Which eliminates those areas out. Still working around the clock for a solution. The game reports the UI and sprites as being drawn, but of course they don't appear, or some windows have lots of missing things. Again as a workaround, what I have found is when the problem happens, resizing the client if it is in windowed will resolve it and the UI will come back to life. Or try switching from fullscreen to windowed when you get the problem. Those two seem to bring all of the UI back. Hope to make several attempts today at finding the problem after more detailed log gathering. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 22	Posted - 2011.12.07 13:42:00 - [19] - Quote After you alt+enter, try resizing the window to fit. Or maximize the windowed client (it should maximize and not go fullscreen). That seems to bring the UI back for me. Hopefully it will help you out too. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 23	Posted - 2011.12.08 10:26:00 - [20] - Quote Another quick update from this morning. We have tried several fixes lately, but still have not managed to fix it. We have assembled a few XP machines with Visual Studio to fully debug what's going on. I hope I can bring good news later today. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox



CCP Paradox 23	Posted - 2011.12.08 11:59:00 - [21] - Quote Try pressing ALT+ENTER together. It should switch. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 24	Posted - 2011.12.08 14:22:00 - [22] - Quote Quick update. We have a possible fix. Been hammering away at it all today, and with our latest changes I have been unable to reproduce the problem. I have been destructively testing it, and I mean really, really trying to break EVE on Win XP. But so far, the UI stands and never breaks. Hopefully the fix will make its way to Singularity soon. Will update you guys when it does. Big thanks to everyone who reported this and gave detailed descriptions in this thread. With your help we were able to develop some good hunches that were able to track down some problematic areas in the code. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 25	Posted - 2011.12.08 15:12:00 - [23] - Quote Jacques Arakasi wrote: thanks for update after everyone is happy again can you provide some information into what was the cause? Sure, but we don't actually have a definite answer. There wasn't a line of code that we saw and instantly thought 'this is the culprit'. However, what did happen is eventually we started seeing some patterns in the screenshots that players were submitting as part of their bug reports. The patterns were that some sprites/textures were being used in various places of the UI. For instance, in the Character Sheet, we saw the normal character portrait, and then sections of that portrait were appearing in various other places in the game, such as the EVE Mail window. So we refactored and removed some convoluted code, we also simplified the methods which draw the shaders/textures on the UI. After this refactor, the code that was written is much more optimized than before, and should slightly help performance with the UI. Suffice to say, this defect caused us to rewrite some old code to make it more sturdy. I am hopeful that it should have fixed the problem. Still testing it, and I have yet to see anything break. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 26	Posted - 2011.12.09 10:35:00 - [24] - Quote Are you using WinXP Kopfy? The CC/second screenshot looks like our issue. The first one is very difficult to be able to tell if it is the problem or a mixture of problems. The fix should be on Singularity later today. (In about an hour from now) I would advise people to give it a go, testing on singularity is easy if you have the HDD space for another EVE installation. You can use your existing EVE install so you have minimal download. http://wiki.eveonline.com/en/wiki/Singularity CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 26	Posted - 2011.12.09 13:59:00 - [25] - Quote By the way folks, it's up on Singularity. Let me know if you decide to test it out :) CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 26	Posted - 2011.12.09 14:11:00 - [26] - Quote Wooo. I really hope it holds. I still can't reproduce internally on our XP machines. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox


CCP Paradox 35	Posted - 2011.12.15 11:15:00 - [27] - Quote Thanks for the replies. Puts my mind at rest for now that you can play again without the UI going nuts. Sassums, can you file a bug report about your problems? I can try to investigate, I have never heard of anything like that. And Nyio, I noticed that about the camera last night. Did it used to be different? I always thought it was like that.... maybe I will check what it was like before Crucible. CCP Paradox \| EVE Quality Assurance \| Team BFF @CCP_Paradox

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